Call Virgin Mobile on 0345 600 0789 to discuss your phone contract.
Virgin Mobile is a telecommunications company operating in the UK under the Virgin Media brand. They were established in 1999 and got into full operations without putting up their own physical network. To cut down on costs, Virgin Mobile had an agreement with EE to use the physical EE networks.
Virgin Mobile offers Pay-as-You-Go and Pay Monthly contracts, Sim only tariffs and Mobile Broadband packages.You can choose which deal is best to suit your needs.
If you wish to read their help guides and FAQs, then you can visit their help & support page here: https://help.virginmedia.com and select “mobile”.
Maybe you can find the answers you require without contacting them, but if your queries need the answer from a live customer representative then go to: https://help.virginmedia.com
Also, you can scroll down and click the “Contact us” button or visit this webpage: https://help.virginmedia.com/system/selfservice.controller
Once there, ou can select “Mobile” from the topics on the first column and proceed to click on the subtopics on the second column entitled “Tell us more”. After clicking on the topics that concern you, you will be given a choice between chatting with a customer representative or calling them by dialling 789 on your Virgin mobile or 0345 6000 789 if you’re calling from any other phone. This line is open from 8am-midnight, 7 days a week.
If your phone got lost or stolen, they recommend you to use the online reporting form found here https://keepup.virginmedia.com/lostandstolenphones as soon as they get your report, they’ll block your phone. You can also call them by dialling 150 or 789 from a Virgin Media phone or mobile or 0345 454 1111 and 0345 6000 789 from any other phone. If you’re abroad, then contact Virgin Mobile at +44 7953 967 967.
If you wish to claim your insurance with Virgin Mobile’s insurance partner, Asurion, then you can call them at 0845 604 8846. You can also view their claim form here: http://www.newasurion.com/images/virgin/mobile_insurance_letters_claimstatement.pdf
You can also visit the online Virgin Mobile community here: http://community.virginmedia.com/t5/Virgin-Mobile/bd-p/OtherMobile to discuss other issues you are facing with other Virgin Mobile subscribers.
If you wish to connect with Virgin Mobile on twitter, you can tweet them @VirginMedia with your Virgin Mobile enquiries. Their customer services representative are available from 8am-10pm on weekdays and from 8am-4pm on weekends.